Policies

There are no refunds on any used or unused services.
There are no refunds or exchanges for lost or stolen tickets.

Refunds will not be given for the following issues:

  • Bad weather, if the bus is operating
  • Complaints about traffic or buses taking a long time to arrive
  • Long lines for a bus
  • Employee complaints (other than in extraordinary cases determined by management)
  • Bus temperature was too hot/too cold
  • Complaints relating to other attractions included in packages
  • Audio issues
  • Tickets purchased through third-party suppliers
  • Last minute trip cancelations

Customer may receive a refund if:

  • Bus Tours NYC is completely unable to operate 
  • A customer's credit card was charged more than once for the same transaction
  • Bus Tours NYC reserves the right to offer a partial refund in all circumstances
  • If a refund is agreed Bus Tours NYC may charge a 15% administrative fee

On rare occasions due to weather, security, unforeseen acts of nature or/and other conditions beyond our control, Bus Tours NYC reserves the right to change or terminate any scheduled tour and assumes no responsibility for delays.

In the event there is a extraordinary circumstance please contact customer service at support@bustoursnyc.nyc or call (646) 669-7244 or visit our contact page.